Refund policy
Return Policy
Pain Free Life UK
At Pain Free Life UK, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions outlined below.
60-Day Return Policy
We offer a 60-day return policy, meaning you have 60 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging with all tags included
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You must provide a receipt or proof of purchase
Additionally, all returns require the completion of our mandatory return form.
Returns sent without this completed form will not be accepted or processed.
How to Start a Return
To initiate a return request, please contact us first at:
contact.painfreelife@gmail.com
Once your request has been reviewed and approved:
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You will receive a mandatory return form that must be completed.
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You will receive the return instructions and the return address located in the United States.
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The item must then be returned according to the instructions provided.
Returns sent without prior approval will not be accepted.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer.
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Returns must be shipped to our return facility in the United States.
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Customers are responsible for ensuring that the item is securely packaged and safely delivered.
The customer must also:
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Ship the return with a tracked shipping service
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Provide the tracking number within 48 hours after shipment
Pain Free Life UK cannot be held responsible for items lost or damaged during return transit.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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defective
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damaged
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or incorrect
please contact us immediately at contact.painfreelife@gmail.com so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalised products
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Personal care goods (such as beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards cannot be returned or refunded.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive the item you want is to return the original item first.
Once the return has been approved, you may place a new order separately.
UK & EU Consumer Cooling-Off Period
In accordance with applicable consumer regulations, if your order is delivered within the United Kingdom or the European Union, you have the right to cancel or return your order within 60 days, for any reason and without justification.
Returned items must still meet the eligibility conditions outlined above.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved:
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Your refund will be issued to your original payment method
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Refunds are typically processed within 10 business days
Please note that it may take additional time for your bank or payment provider to process the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: